Common queries answered

Frequently asked Questions

Majority of our products are made to order, due to the personalisation and customisation of them… we endeavour to have all items ready for shipment within 3-5 business days.

Personalised and custom orders cannot be returned or exchanged, unless faulty.  

 

We do not accept returns due to change of mind, or incorrect size… please check out size charts on each product.  

 

If you have a question regarding our sizing, please contact us prior to ordering.  

 

We will accept returns for exchange only on faulty products.

Where applicable the tracking number will be supplied as a note on your order and you will receive an email confirmation. 

 

All of our label and decal orders are sent via regular Australia Post without tracking details, this is to keep postage costs down.  

 

We take no responsibility of lost packages, however will do what we can to assist with locating them.

Please email us directly at info@brandingbybec.com.au or use our Contact Us page… please remember we are a small team, so please be patient.

 

Our office hours are:

Monday to Sunday based around kids school, sporting activities and my ‘out of the home’ employment

 

We will reply as soon as we can, probably from the most random places at times!

Please email us directly at info@brandingbybec.com.au or use our Contact Us page within 24 hours of purchase, prior to receiving a confirmation of order completed.

We are currently only shipping within Australia.  We are looking into expanding into worldwide shipping, we are sorry for the inconvenience.

Yes, all of our products will ship together, unless we are experiencing an unexpected backorder delay.

Still need help?

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email: info@brandingbybec.com.au
phone: 0412 834 376

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